Terms & Conditions of Stay
Identity Proof
In keeping with Government regulations, we request all guests (single/double/more occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. passport, Aadhar card or voter's ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.
Cancellation Policy
Terms & Condition may be applicable on case to case basis. Reservation must be cancelled 48 hours prior to the planned date of arrival. Reservations cancelled within 48 hours of the arrival date will incur a cancellation fee of 25% for entire length of stay. Booking cancelled before 48 hours of arrival date will incur 10% for entire length of stay. Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable and non-amendable for entire length of stay.
Refund Policy
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process. The refund will be made through the bank transfer only within 7 working days.
Guarantee and Cancellation Policy (for groups of 5 rooms or more)
We will be happy to confirm group reservations against an advance or on receipt of a valid credit card number and card expiry date.
For room reservations
We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check in, a retention charge will become due as under:
- # of rooms being cancelled/no-shows × 1 night × applicable daily rate per room, including taxes.
In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out. Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.
Child Policy
One children up to 06 years of age can stay in the parent's room without an additional charge. This is for Room Stay Only. Any extra items consumed it should be chargeable. 10 years and above consider as an adult.
Need an extra bed in your room? We can set it up at Rs. 1,000 plus applicable tax per head.
Laundry Policy
Laundry picked up before 10 AM will be delivered same day after 9 PM. Any laundry received after 10 AM will be returned by next day evening.
No Smoking
The Government of India has introduced a 'no smoking' rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated guest rooms. All guest rooms are non-smoking.
Jurisdiction
All disputes assignment of or related to the Mahfil-e-Motijheel (promoted by Motijheel Park And Resorts Private Limited) shall be subject to the exclusive jurisdiction of the relevant courts at Murshidabad, West Bengal.
Terms & Conditions of Website/App Use
This page states the Terms and Conditions under which you (Visitor) may visit this website/app. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this website/app. Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this website/app.
Use of Content
All logos, brands and marks appearing in this website/app, except as otherwise noted, are properties either owned, or used under licence, by Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities who feature on this website/app. The use of these properties or any other content on this website/app, except as provided in these terms and conditions or in the website/app content, is strictly prohibited. You may not sell or modify the content of this website/app or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation's or entity's written permission.
Acceptable Website/App Use
Security Rules
Visitors are prohibited from violating or attempting to violate the security of the website/app, including, without limitation:
- accessing data not intended for such user or logging into a server or account which the user is not authorized to access;
- attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
- attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "trojan horse" to the website/app, overloading, "flooding", "mail bombing" or "crashing"; or
- sending unsolicited electronic mail, including promotions and/or advertising of products or services.
Violations of system or network security may result in civil or criminal liability. Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
General Rules
Visitors may not use the website/app in order to transmit, distribute, store or destroy material that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
Links To/from Other Website/App
This website/app contains links to other website/app. These links are provided solely as a convenience to you. Wherever such link/s lead to website/app which do not belong to Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities, Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, is not responsible for the content of linked website/app and does not make any representations regarding the correctness or accuracy of the content on such website/app. If you decide to access such linked website/app, you do so at your own risk.
Similarly, this website/app can be made accessible through a link created by other website/app. Access to this website/app through such link/s shall not mean or be deemed to mean that the objectives, aims, purposes, ideas, concepts of such other website/app or their aim or purpose in establishing such link/s to this website/app are necessarily the same or similar to the idea, concept, aim or purpose of our website/app or that such links have been authorised by Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities. We are not responsible for any representation/s of such other website/app while affording such link and no liability can arise upon Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities consequent to such representation, its correctness or accuracy. In the event that any link/s afforded by any other website/app/s derogatory in nature to the objectives, aims, purposes, ideas and concepts of this website/app is utilised to visit this website/app and such event is brought to the notice or is within the knowledge of Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities, civil or criminal remedies as may be appropriate shall be invoked.
Indemnity
You agree to defend, indemnify, and hold harmless Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and/ or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the website/app material or your breach of these terms and conditions of website/app use.
Liability
While all reasonable care has been taken in providing the content on this website/app, Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities shall not be responsible or liable as to the completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this website/app. No warranty is given that the website/app will operate error-free or that this website/app and its server are free of computer viruses or other harmful mechanisms. If your use of the website/app results in the need for servicing or replacing equipment or data, Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities are not responsible for those costs. The website/app is provided on an 'as is' basis without any warranties either express or implied whatsoever. Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, and / or its associate entities, to the fullest extent permitted by law, disclaims all warranties, including non-infringement of third parties rights, and the warranty of fitness for a particular purpose and makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.
Disclaimer of Consequential Damages
In no event shall Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, or any parties, organisations or entities associated with the corporation otherwise, mentioned at this website/app be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the website/app and the website/app material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisations or entities were advised of the possibility of such damages.
Privacy Policy
Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, welcomes you to its website/app and looks forward to a meaningful interaction with you. Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, respects an individual's right to privacy. This policy lays down our practices with respect to confidentiality and disclosure of personal information. Please familiarize yourself with our privacy practices, as given below. Should you choose to share your personal information with Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, it will be assumed that you have no objection to the terms of this privacy policy.
Collection of Personal Information
Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, collects personal information only when it is required for business purposes.
While collecting any personal information, Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, indicates the purpose of collection of such information and obtains the consent of the provider of the information in writing. Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, gives the person providing the information with an option of not providing the information. He also has the option of withdrawing his consent given earlier. In such cases, Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, may choose not to provide any services/supply goods for which the information was necessary.
While collecting information, Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, or any entity authorized on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the information has the knowledge of:
- the fact that the information is being collected;
- the purpose for which the information is being collected; and
- the intended recipients of the information.
The providers of information are permitted, as and when requested by them, to review the information they had provided.
Confidentiality and Disclosure of Personal Information
The terms of confidentiality and disclosure of personal information will be recorded in the non-disclosure agreement that may be entered into with the provider of the information.
Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, has also adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of personal information.
Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, uses the personal information only for the purpose for which the same has been furnished. Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, does not retain information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for audit purposes. In such cases also, confidentiality of such information is maintained.
Policy for Website/App Usage
Any personal information shared by you in this website/app shall be kept confidential in accordance with Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited's reasonable security practices and procedures. Personal information, shared by you, shall be used for doing the intended business with you.
Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, assures you that in the event of your personal information being shared by the Company with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you. You hereby grant your consent to Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, to share such information with its subsidiaries, business associates etc.
Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, reserves its rights to collect, analyze and disseminate aggregate website/app usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries and business associates as a general business practice.
In the course of its business, Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, may hold on-line contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.
Fraud Prevention (Bookings)
When you make a room booking through this website/app, we log the booking's reference/token together with the IP address and the date and time of the booking request. This record is kept solely for fraud-detection and security purposes, is stored locally and separately from your booking and guest details, and is never displayed to you or any other visitor on this website/app. It is retained for 120 days after the end of your booking (i.e. 120 days after your check-out date), after which it is automatically deleted.
Cookies
To personalize your experience on the Company's website/app or to support one of its promotions, Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, may assign your computer browser a unique random number (cookie). "Cookies" enhance website/app performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security will not be compromised when you accept a "cookie" from the Company's website/app.
Changes to the Policy
Mahfil-e-Motijheel, promoted by Motijheel Park And Resorts Private Limited, reserves its right to revise this privacy policy from time to time at its sole discretion. Such policy will be available on the Company website/app.
All words and expressions used herein and not defined, but defined in the Information Technology Act, 2000 and/or the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 shall have the meanings respectively assigned to them thereunder.